Selection Learnings from Real Projects
Which factors matter most in actual buying decisions
Across many selection processes, we see one consistent pattern: depth of features matters, but rollout readiness decides.
What often decides
- UX and day-to-day simplicity
- mobile usage (including voice) for field teams
- fewer tool breaks in workflows
- fast standard-first start instead of immediate custom buildouts
- clear adoption support (training, champions, FAQ routines)
Typical trade-off
- standard platforms can start faster
- deep process integration usually needs custom layers later
Pragmatic path:
- Start standardized
- stabilize adoption
- then build deep use-cases selectively
Decision checklist
- Do we have a core team with clear ownership?
- Do we have a 6-8 week plan for visible outcomes?
- Do we have enablement for non-power-users?
- Do we know when to move from standard to custom?