Wikis

Typical systems

• Confluence
• internal knowledge wikis

Pragmatic first

If integration exists

• start with native connector
• prioritize support, FAQ, and knowledge retrieval scenarios

If no integration exists

• export/API sync into data pools
• or use Custom MCP for specialized read/write logic

When data pools are a strong fit

• large knowledge estates
• cross-team search needs
• consistent answers across many assistants