Ask IT
Introduction
Ask IT automates technical support and assists users with their IT requests. The intelligent agent helps solve problems quickly and provides immediate answers to common questions. If further support is needed, the user can create a ticket that is automatically sent to the email address specified by the organization. This ensures that more complex issues are handled efficiently.
Step-by-Step Guide
The administrators of your organization set up Ask IT.
- Ask IT provides instructions set by your organization and delivers precise, personalized answers tailored to your needs.
- If Ask IT was able to solve your problem, don't forget to click 'Problem solved'. Your company can see how many employees Ask IT has helped.
- You can create a ticket at any time that will be sent to your organization's tech support team and summarizes all your attempts at interacting with Ask IT by clicking 'Create support ticket'.
